6.3 Competency Catalogue Example

The Federal Government of Canada has been working with professional skills (competencies) for almost 50 years. By way of example, the Canada Revenue Agency (CRA) Competency Catalogue (2015), has adopted the use of behavioural interview questions to  determine job candidates’ job suitability. This example is shown in the Maryland English Institute’s video in the section above.

According to the video, the CRA uses behavioural interview questions:

  • To learn when job candidates demonstrated “…an observable or measurable knowledge, skill, ability or behavioral characteristic” that contributed to successful job performance, and

To determine:

  • How job candidates act, think, or feel, which can in turn predict how well they will fit in to the organization and how well they will perform, and
  • Job candidates’ level of technical knowledge, skills, and abilities relevant to specific jobs or roles across the organization.

“The interesting thing about the behavioral interview is that when you ask somebody to speak to their own experience and you drill into that, you get two kinds of information. One is you get to see how they actually interacted in a real-world situation, and the valuable “meta” information you get about the candidate is what they consider difficult.” ~Lazlo Bock, former Vice President for People Operations, Google, LLC